Shipping & delivery

Track & trace


Once your package has left our warehouse, you can follow its progress via the track & trace service offered by our delivery service DHL to see when it will be delivered. You will receive the trace & trace code by e-mail after you have placed an order via our webshop. That’s useful!

In our webshop, you can only order spare parts & accessories for our products; they are delivered to your home address.

Delivery charges

  • The delivery charges for ordering spare parts and accessories on our website differ per country. The delivery charges are as follows:

Country

Delivery costs

Default delivery time

United Kingdom

£6,00

2 - 3 weeks

Austria

€3,50

2 - 3 weeks

Belgium

€0,00

1 - 2 weeks

Canary Islands

€25,00

2 - 3 weeks

Croatia

50,00 kn

2 - 3 weeks

Cyprus

€25,00

2 - 3 weeks

Czech Republic    

175,00 Kč

2 - 3 weeks

Denmark   

27,00 kr

2 - 3 weeks

France

€3,50

2 - 3 weeks

Germany

€3,50

2 - 3 weeks

Hungary   

2320,00 ft

2 - 3 weeks

Luxembourg

€0,00

2 - 3 weeks

Netherlands

€0,00

1 - 2 weeks

Norway

190,00 kr

2 - 3 weeks

Poland

29,50 zł 

2 - 3 weeks

Romania

50,00 kn

2 - 3 weeks

Switzerland

21.00 fr

2 - 3 weeks

Sweden

70,00 kr

2 - 3 weeks

Italy

€6,50

2 - 3 weeks

Portugal

€6,50

2 - 3 weeks

Spain

€6,50

2 - 3 weeks

All other European countries

€6,50

2 - 3 weeks



Shipment

Once your order is ready for shipment, we will send you an e-mail. This e-mail states the track & trace code of the delivery service (DHL), so that you can follow the status of your order the following morning. 

Does your product fit through your letter box? In that case, you will not receive a track & trace code.

If you are not at home when your product is delivered, you receive a note from the delivery service through your letter box asking you to arrange a new delivery time online or to inform them that you wish to collect the product from a service point.



FAQ's

Yes. You can specify a different delivery address in your account details. You can log into your account or create a new account here.
You will receive an e-mail containing a DHL track & trace code, which you can use to follow your order’s progress (this does not apply to orders that fit through a letterbox).To follow the progress of a product that you return to us, use the UPS track & trace code.
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