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Returning Accessories & Parts
If you are not completely satisfied with your purchase, you can return it within 14 days. You do not need a return label from us (the return shipping costs are at your own expense). Follow the steps below to return your product:
1. Pack the product properly and securely: Ensure that the unused product is well-packed to prevent damage during transport. Preferably use the box/packaging as received.
2. Include the packing slip: Don't have it anymore? Then add a note with the order number, your full name, and address details.
3. Ship the product: Send the product via a carrier of your choice (e.g., DPD or UPS) to the return address below.
4. Keep your shipping receipt: Keep your shipping receipt safe until we have processed your return.
Smartwares Group CFC
Attn: Return SO##########*
Swaardvenstraat 65
5048AV Tilburg
The Netherlands
*fill in your order number here, starting with 'SO', which you can find on the packing slip or in the order confirmation received via email.
After receiving and inspecting the returned products, we will refund the purchase amount within 10 working days; you will receive the refund via the same method you used to pay us. Make sure to return the products in their original condition. Note: It is not possible to exchange items. If you want a different product, you can place a new order for the desired item on our website.
Return Conditions:
- Some items cannot be returned due to hygiene reasons (such as in-ear headphones, toothbrush, and shaving or epilation accessories if the seal has been broken).
- The item must be returned in its original state, unused, undamaged, and preferably in the original packaging.
- If you have used the product beyond what is legally allowed to assess it, we may deduct/recover the resulting depreciation.
- After receiving the item, you have 14 days to return it.
- We will process the refund as soon as possible after receiving your return. You will receive a refund for the product costs. The refund will be made in the same way as you paid us.
- We are not liable for the loss or damage of returned items.