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Order accessories and parts

On our website you'll find all products and accessories & parts of our Princess range. Unfortunately for the time being only the accessories and parts can be ordered online. Placing an order is simple and quick. Type the item number or name of the product in the search bar, or use the categories (Princess Products) to search for and order the desired accessory or part.

Below you will find all answers to frequently asked questions.

Frequently asked questions

Which products can I Buy in the webshop?

You can only order accessories and spare parts via this website. To buy our products, please visit one of our sales points. If you have any questions regarding the purchase of your product, we recommend contacting the sales point where you purchased it. You can find our sales points here.

How do I place an order?

The correct product can be found by entering the item number or the product name. You can also find the product by navigating through our product range until you find the correct product webpage.

You can find all the accessories and spare parts for a product on its webpage. You can order an accessory or spare part by clicking “Add to shopping basket”.

When placing an order, you will be asked to log into your account or, if you do not have an account, to create one. Follow the instructions given on the screen to complete the order process. You can also use this account to place any future orders.

Where can I find the article number?

A product’s item number is stated on the packaging or in the product’s instruction manual. What can you do if you cannot find the item number? You can search for the product name. You can also scroll through the items in the webshop to see if you can find the desired accessory or part.

Can I cancel my order?

An order can only be cancelled if you contact us by telephone on the same working day as the order was placed. If you place an order in the evening, there is a good chance that the order will have already entered the delivery process, which means that it will no longer be possible to cancel the order. If you have ordered the wrong item and want to return it, we will reimburse you. In that case, please contact us.

Where can I find accessories & spare parts?

You can find accessories and spare parts on the product webpages. The easiest way to find a product’s webpage is to enter the product name or item number in the search field. The item number is printed on the product’s packaging. If you do not know your product’s name or item number, you can also find the product by clicking the correct category under “Princess products” and searching for the product.

Do you charge delivery costs?

Delivery charges

The delivery charges for ordering spare parts and accessories on our website differ per country. The delivery charges are as follows:

Country	Delivery costs	Default delivery time
United Kingdom	£3,10	4 - 6 working days
Austria	€3,50	4 - 6 working days
Belgium	€0,00	2 - 3 working days
Canary Islands	€25,00	5 - 7 working days
Croatia	50,00 kn	5 - 7 working days
Cyprus	€25,00	5 - 7 working days
Czech Republic	175,00 Kč	5 - 7 working days
Denmark	27,00 kr	4 - 6 working days
France	€3,50	4 - 6 working days
Germany	€3,50	2 - 3 working days
Hungary	2320,00 ft	5 - 7 working days
Luxembourg	€0,00	2 - 3 working days
Netherlands	€0,00	2 - 3 working days
Norway	190,00 kr	5 - 7 working days
Poland	29,50 zł	5 - 7 working days
Romania	50,00 kn	5 - 7 working days
Switzerland	21.00 fr	4 - 6 working days
Sweden	70,00 kr	5 - 7 working days
All other European countries	€6,50	5 - 7 working days

Countries outside Europe: No shipment possible; if you want order from outside Europe, please contact us.

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